Refunding or exchaning order

We have a 14 day exchange and refund policy for non-digital orders. This time starts when the customer receives the order. 


The returned goods must be unopened and without any scuffs or markings. When these terms are met, the order can be exchanged or refunded.


Before you send items back to us, please contact our customer service via email: store@ultracom.fi or make an support ticket on our webpage. 

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