It is recommended to continue the subscription before the subscription ends. All purchases will go in line and activate when the remaining subscription ends.
Ultracom Next and Tracker app:
Open the main menu of the app and select devices -> select your device and from the menu select "remove device". This will remove the device from the menu and send a factory reset command to the device.
If a green light is illuminating continuously, the device is in factory state and waiting for an admin. Add the device to your application by opening the app -> open the main menu and select add device -> select the correct device type (Ultracom R10) -> input all of the necessary information and add the device to the application. The green LED-light should stop illuminating in a couple of minutes.
Allow calls in the app on the device settings (main menu -> devices -> select the device). Make sure that the number calling to the device is not a "private number". The calling phone number should be visible to the R10 device.
Make sure the device is turned on -> open the main menu of the app and select devices -> select your device and select "Bark adjustment". Higher value will make the microphone more sensitive and lower value will make the microphone less sensitive.