Avius FAQ

How do i release the AviusLINK of my Avius device (releasing the Bluetooth connection)? 

Avius VHF-receiver can be attached to one mobile device at a time via Bluetooth. 


Ultracom Next app:

Open the main menu and select "Settings" -> select your VHF-receiver and select "Remove VHF receiver". This will release the Bluetooth connection between the mobile device and the VHF-receiver.


Tracker app:

Open the main menu and select "Devices" -> select your VHF-receiver and select "Remove device". This will release the Bluetooth connection between the mobile device and the VHF-receiver.


I cannot connect to my Avius VHF-receiver?
Make sure that the VHF-connection is turned on (the small VHF-receiver icon on the map view is green). If the icon is grey, tap on the icon and wait for it to turn green. Also make sure that your mobile device Bluetooth is turned on.

If you still cannot connect to the device, you can try to change the connection method of the VHF-receiver by holding the connection button (button with the circular arrows) of the VHF-receiver device for approximately six seconds. The VHF-receiver will flash the green LED-light to inform the user that the Bluetooth mode is changing. Release the button and wait for the device to restart.

After the Bluetooth mode is changed the blue LED-light of the VHF-receiver will blink twice per seconds until the connection has been established to the phone, after which the light will blink once per three seconds. Please note that after changing the Bluetooth mode you have to release the AviusLINK and reconnect the device again.

Ultracom Next app:

Open the main menu and select "settings". Select your VHF-receiver and remove the device from the app. You can now try to add the device again to the app.


Tracker app:

Open the main menu and select "Devices". Select your VHF-receiver and remove the device from the app. You can now try to add the device again to the app.


Note! 
If you still cannot connect to the VHF-receiver, please contact our support.

I cannot connect to my Avius collar?
Make sure that the AviusLINK on the Ultracom app is turned on and the Bluetooth connection on the mobile device is turned on. AviusLINK can be turned on from the top of the map screen, by tapping on the small Avius VHF-receiver icon (the icon should be green).


When adding the collar to the app, make sure that the collar is outside and connected to the satellites (the green led light on the collar should blink once per three seconds). Also make sure that you are adding the device by using the correct ID. The collar ID can be found on the first page of the manual or under the collar part on a separate sticker.


If you are still having problems on adding the collar to the app, please contact our support.

My Avius device bark microphone is too sensitive or it's not sensitive enough? 

The admin user of the device can change the microphone sensitivity.


Open the main menu and select "devices" -> select your device and select "Bark counter sensitivity". Adjust the sensitivity up to make the microphone more sensitive and down if you want to adjust the microphone to less sensitive to sounds.