Avius FAQ

How do i release the AviusLINK of my Avius device (releasing the Bluetooth connection)? 

Avius host device can be attached to one mobile device at a time via Bluetooth. To release the device from the mobile device, open the Ultracom app -> open the main menu from the top left corner and select "settings" -> open the additional menu from the top right corner and select "Release AviusLINK", accept and now you can connect the host device to a new mobile device.

Can the Avius collar have multiple admin users? 
Any host device owner can work as an admin user for the Avius collar if they know the ID-number and password for the collar.

I cannot connect to my Avius host device?
Make sure that the AviusLINK on the Ultracom app is turned on (the small Avius host device icon on the map screen should be green) and make sure that your phones Bluetooth is on.

If the connection is not possible by using the default Bluetooth mode (LE - Low Energy) of the host device, you can change the Bluetooth mode by holding the connection button (button with the circular arrows) of the host device for approximately six seconds. The host device will flash the green LED-light to inform the user that the Bluetooth mode is changing. Release the button and wait for the device to restart.

After the Bluetooth mode is changed the blue LED-light of the host device will blink twice per seconds until the connection has been established to the phone, after which the light will blink once per three seconds. Please note that after changing the Bluetooth mode you have to release the AviusLINK and reconnect the device again. The AviusLINK is released by opening the main menu -> select settings -> open the additional menu from the top right corner and select "release AviusLINK" -> accept the release and return back to the map view -> tap on the small Avius host device icon on the top corner of the screen to reconnect the host device to the mobile device.

If you still cannot connect to the host device, please contact our support.

I cannot connect to my Avius collar?
Make sure that the AviusLINK on the Ultracom app is turned on and the Bluetooth connection on the mobile device is turned on. AviusLINK can be turned on from the top of the map screen, by tapping on the small Avius host device icon (the icon should be green).

Make sure that you have correct information added (collar ID and password) in the app for the device. Open the main menu -> select "devices" -> edit the device (Android: hold your finger on the device and select the "pen"-icon (edit). Apple: swipe the screen from right to left on the device and select "edit").

Make sure that the Avius ID is the collar's ID. You can find the ID on the manual of the device. Also note that the default factory password is 0000. If you have a factory new device, first add the device with the password 0000 and later change the password from the info-menu.

If you still cannot connect to the host device, please contact our support.

How do i change the password to my Avius collar?
The factory password of the Avius collar is 0000. After the device has been added to the application with the factory password, it is recommended to change the password. This can be done by opening the bottom menu on the map view -> info -> open the additional menu from the top right corner and select "Change password". Change the password to a unique password and save the changed. Please note that you have to have connection to the host device and collar, and they have to be next to each other for the password change to go through.

Remember also to inform your friends that are tracking the same device, to change the password (from the devices menu).

My Avius device bark microphone is too sensitive or unsensitive? 

The admin user of the device can change the microphone sensitivity.

  1. Turn the Avius collar and host device on.
  2. Open the Ultracom app and make sure that you have the correct device selected.  
  3. Open the bottom menu on the map view and select info.  
  4. Open the additional menu from the top right corner and select "Bark sensitivity". 
  5. Adjust the bark sensitivity and send the command to the device.  
     

If the application is not drawing the red bark route line when the dog is barking, try to adjust the bark limit:

  1. Open the application main menu and select "Devices"
  2. Select your device and edit it (Android: hold your finger on the device and select the pen-icon (edit) on the top of the screen. Apple: swipe from right to left on the device and select "Edit".
  3. Change the bark limit to a lower number. Recommended setting is 1.
  4. Save the changes.

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