Ultracom R10 Hybrid FAQ

How can i extend my Ultracom Global SIM-card subscription?

You will receive an SMS when your Ultracom device Global SIM-card subscription is ending. You can see validity of your subscription from the Ultracom Next app: open the main menu -> select "devices" -> select your R10 device and you can view your subscription on the screen. You can continue the Global SIM-card subscription from our webstore.

It is recommended to continue the subscription before the subscription ends. All purchases will go in line and activate when the remaining subscription ends.

How do i factory reset my Ultracom R10 device (resetting the admin user)?

Ultracom Next app:

Open the main menu of the app and select devices -> select your device and from the menu select "remove device". This will remove the device from the menu and send a factory reset command to the device.

Old Ultracom app:

Is is possible to reset the Ultracom R10 device to the factory settings and remove the saved routes from the server. Open the Ultracom application and select your R10 device -> open the info-menu from the bottom of the map view -> open the additional menu from the top right corner and select "Factory reset". Tap "OK" and the device will be reset to the factory settings.

Can i change the Ultracom R10 SIM-card and what are the mobile subscription requirements?

Ultracom R10 comes with a pre-installed Ultracom Global SIM-card. The card has all of the necessary functions for the device. If you want to change the card, make sure that the card has the ability to use mobile data, text messages and make/receive calls. The card size must be nano-SIM. R10 device can automatically open the most commonly used PIN-codes. The device will automatically fetch the correct APN settings to use the new card.

R10 devices red or green LED-light is illuminating continuously?

If a red LED-light is illuminating continuously, it could indicate that the device: does not have a SIM-card installed, it cannot quess the PIN-code of the SIM-card automatically or the device has some other fault or error. Make sure that the device has a functioning SIM-card and try to remove the PIN-query from the card.

If a green light is illuminating continuously, the device is in factory state and waiting for an admin. Add the device to your application by opening the Ultracom app -> open the main menu and select add device -> select the correct device type (Ultracom R10) -> input all of the necessary information and add the device to the application. The green LED-light should stop illuminating in a couple of minutes. You can find more information on the manual that came with the device or from our knowledge base from the application instructions.
If you require assistance, please contact our support.

My R10 device is not answering phone calls (bark listening not working)?

The caller must be the admin user of the device or calls to the device must be allowed from the settings of the device.

Allow calls in the Next app on the device settings (main menu -> devices -> select the device) and on the old app, open the info menu (open the bottom menu -> info -> open the additional menu). Call allowing will reset when the device is restarted.

Make sure that the number calling to the device is not a "private number". The calling phone number should be visible to the R10 device.

My R10 devices bark sense microphone is too sensitive or un-sensitive?

The admin user of the device can adjust the sensitivity of the bark microphone.

Ultracom Next app:

Make sure the device is turned on -> open the main menu and select devices -> select your device and select "Bark adjustment". Higher value will make the microphone more sensitive and lower value will make the microphone less sensitive.

Old Ultracom app:Open the info-menu, open the additional menu from the top right corner and select "Bark adjustment" option in the additional menu.

Start the Ultracom R10 device.
Open the Ultracom app and make sure you have selected the correct device.
Open the info-menu from the bottom of the screen.
Open the additional menu from the top right corner and select "Bark adjustment".
Change the bark sensitivity and send the adjustment command to the device.

If the application is not drawing the red bark route line when the dog is barking, try to adjust the bark limit:

Open the applications main menu and select "Devices".
Edit the device (Android: hold your finger on the device and select the "pen"-icon (edit) from the top corner of the screen. Apple: swipe your finger from right to left on the device and select "edit").
Find the option "Bark limit" and adjust the value. When the barks exceed the set bark limit, the app will change the tracking color to red to indicate that the dog is barking. Note that the bark limit rules is dependent on the set tracking interval. For example if the bark limit is 5 and the tracking interval is 5, the dog must bark 5 times per 5 seconds for the application to change the route color.

Tip! If you are using a frequent tracking interval (5-20 seconds), set the bark limit to 1 or 2. If you are using a tracking limit of over 20 seconds, set the bark limit to 5.

My admin phone number changed and i'm not the admin of the R10 device anymore?

The R10 device should always be reset to the factory settings before changing the admin phone number (R10 device is locked to the admin phone number). If you don't have access to your prior phone number so that you could reset the device, please contact Ultracom support. Send a picture of the ID-sticker on the first page of the manual, so that we can make sure you are the owner of the device and we can reset the device.

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