You will receive an SMS when your Ultracom device Global SIM-card subscription is ending. You can continue the Global SIM-card subscription from our webstore.
It is recommended to continue the subscription before the subscription ends. All purchases will go in line and activate when the remaining subscription ends.
Open the main menu of the app and select devices -> select your device and from the menu select "remove device". This will remove the device from the menu and send a factory reset command to the device.
If a green light is illuminating continuously, the device is in factory state and waiting for an admin. Add the device to your application by opening the app -> open the main menu and select add device -> select the correct device type (Ultracom R10) -> input all of the necessary information and add the device to the application. The green LED-light should stop illuminating in a couple of minutes.
Allow calls in the app on the device settings (main menu -> devices -> select the device).
Make sure that the number calling to the device is not a "private number". The calling phone number should be visible to the R10 device.
Make sure the device is turned on -> open the main menu of the app and select devices -> select your device and select "Bark adjustment". Higher value will make the microphone more sensitive and lower value will make the microphone less sensitive.